Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino for us to look at? This page explains the best way to reach Online Casino and what we can (and can't) help with.
What we can help with
Online Casino is an independent site that compares and ranks online casinos available to players in Ireland. We're happy to hear from readers about:
- Corrections to a review — bonus terms, licensing details or game libraries change, and we'd rather know sooner than later
- Questions about how we rate and rank the casinos featured on the site
- Suggestions for casinos operating in Ireland that you think we should be covering
- General feedback on the site, its content or how easy (or not) it is to use on mobile
- Media or partnership enquiries from operators or other businesses
What we can't help with
It's worth being upfront about this: Online Casino is a review and comparison site, not a casino. We don't hold player accounts, process deposits or withdrawals, or have any access to your funds or personal details at any operator. If your query relates to any of the following, you'll need to go directly to the casino in question rather than to us:
- Deposits, withdrawals or account balances
- Bonus credits, free spins or wagering progress on your account
- Identity verification (KYC) or document uploads
- Closing or self-excluding from a casino account
- Disputes over game outcomes or winnings
Every online casino we list has its own customer support team — usually reachable by live chat, email or phone from within your account — and they're the only ones who can actually action changes to your account. If you're unsure who regulates a particular operator or what player protections apply, our Responsible Gambling page is a good place to start, and our Terms and Conditions cover how we operate as a site.
Before you get in touch about a review
If your message concerns one of the operators in our rankings — currently including sites such as Lukki, Vegasnow, BetNinja, Luckyones and others we've reviewed — a few details help us respond faster:
- The name of the casino and, if relevant, the specific bonus or offer you're asking about
- Roughly when you last checked the information (terms and promotions do change)
- Whether your question is about our editorial content or about your own account with that operator
We can't step in on individual account issues, but if a reader flags that a bonus, wagering requirement or payment method listed on our site is out of date, we do review and correct it. Accuracy matters more to us than any single review looking good.
How we handle enquiries
We read every message that comes in, whether it's a correction, a question about our review process, or feedback on the site itself. We aim to look into factual queries — like a bonus amount that's changed or a payment method that's no longer offered — promptly, though response times can vary depending on volume. General feedback and suggestions help shape future updates even if we can't reply to each one individually.
If you'd like to understand more about how we approach reviews before reaching out, our About Us page sets out our editorial process and how we decide which casinos make it into our rankings.
A note on independence
Online Casino may earn a commission when readers sign up to a casino through links on this site. That commercial relationship never decides where an operator sits in our rankings or how a review is written, and it has no bearing on how we respond to reader enquiries either. Whether you're asking a critical question about a top-ranked site or a general one about how the site works, we treat the query the same way.
Playing responsibly
If you're getting in touch because gambling has started to feel like a problem for you or someone close to you, please don't wait on a reply from us — reach out to a dedicated support service straight away. Our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion that Irish players can use at licensed casinos, along with where to find independent support outside of this site.
Getting in touch
For everything else — corrections, feedback, partnership enquiries or general questions about how Online Casino works — use the contact details provided elsewhere on this site. We're a small editorial team focused on keeping our reviews of online casinos for Irish players accurate and useful, and hearing from readers is part of how we do that.